Support
Questions, problems, or feedback — email hello@playprofessorpaws.com and a human will reply.
Deleting your child's data
Parents can delete a child's profile and all associated learning data from inside the app: in the parent area, open the child's profile (Edit) and choose Withdraw consent & delete data. Deletion removes the child's records from our live systems.
To delete your entire account and every child profile, open the Parent portal and choose Delete my data. Deleting your account does not cancel an App Store subscription — cancel it in your Apple ID settings.
When you delete data, it is removed from the active service. Copies may remain in encrypted backups until those backups expire, for up to 35 days.
You can also request deletion of a child profile or your entire account by emailing hello@playprofessorpaws.com from the parent account's email address. We'll confirm when it's complete.
Account questions
Accounts are created and controlled by parents. Real-money subscriptions are managed by the parent through the App Store. Children can use legitimately earned Bone Bucks for virtual Paw Mart items; Bone Bucks cannot be bought with real money or exchanged for money.